Refund policy

Returns policy 
We understand that sometimes you may change your mind. That’s why you have 14 days to return any unwanted items to us. Any returned items must be in perfect condition and in the original packaging. 
If you return your items within the 14 day period, we’ll process a full refund back to your original payment method.

Within 14 days after you receive the items, you can apply for return online, the specific process is as follows:

  • Step 1: Log in to your account, select the items you want to return, the quantity and the reason for return in "My Orders" and apply for return online.
  • Step 2: We will confirm your return application within 24 hours and inform you of the relevant return number and return address.
  • Step 3: After the return application is confirmed, you can print your return application or fill in your return number on the back of the original delivery note.
  • Step 4: Contact logistics, return the returned items and the corresponding proof of purchase together to the online customer service designated return location

After we receive the goods and complete the acceptance, your refund will be completed within 1 to 2 working days, the money to the account cycle is 2 to 5 working days.

Exchange Service

Within 14 days after you receive the goods, you can contact the online fashion consultant and apply for an exchange, the specific process is as follows:

  • Step 1: Contact the online fashion consultant, we will apply for an exchange according to your needs and provide you with the corresponding exchange number and address for exchange.
  • The second step: contact logistics, exchange goods and the corresponding proof of purchase (commodity invoice, commodity delivery note, return request form) and return to the online fashion consultant designated delivery location After we receive the goods and complete the acceptance, we will be sent as soon as possible to the exchange goods to your designated delivery address.
DAMAGED OR DEFECTIVE ITEMS
    • If you’ve received a faulty, damaged, broken or incorrect item then please contact us
    • Please provide the details for us to help you, please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.